Frequently Asked Questions

 

1. What materials are your jewelry pieces made from?

We use a variety of high-quality materials in our jewelry, such as silver, gemstones. Each product description will specify the materials used for that particular piece.

 

2. How do I determine my ring size?

You can use our ring sizing guide to accurately measure your ring size at home. It's available on our website under the "Ring Sizing" section.

 

3. Can I request a custom-made piece of jewelry?

Yes, we offer custom-made jewelry services. Please get in touch with us through the "Contact" section on our website, and we'll be happy to discuss your ideas and create a unique piece for you.

 

4. How do I care for and clean my jewelry?

Generally, avoid exposing your jewelry to harsh chemicals, perfumes, and excessive moisture. Clean gently using a soft cloth or a recommended jewelry cleaning solution.

 

5. Do you offer international shipping?

Yes, we offer international shipping. Here are some important details regarding international shipping:

 

Shipping Costs: International shipping costs may vary depending on the destination country and the weight of your order. During the checkout process, our system will calculate the exact shipping fee based on your shipping address and the items in your cart. You'll be able to review the shipping cost before completing your purchase.

 

Myon Rox ships worldwide for the following fees:

Germany: UPS Insured Standard Shipping/approximately 2-4 business days – 7.99 EUR

EU: UPS Insured Standard Shipping/approximately 2-8 business days – 14.99 EUR

Rest of World: UPS Insured Express Saver/approximately business days – 19.99 EUR

 

Delivery Times: We provide estimated delivery times for different regions and countries during the checkout process. Please note that international shipping may take longer than domestic shipping due to customs processing and the distance between countries. While we strive to provide accurate estimates, unforeseen delays caused by customs or other factors are possible.

We want to ensure your international shopping experience is smooth and enjoyable. If you have any questions about international shipping, feel free to contact our customer support team, and we'll be happy to assist you.

 

6. What is your return policy?

You can find our detailed return policy in the "Legal Termas and Conditions" section on our website. In summary, we accept returns within 14 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging.

 

7. Can I track my order?

Yes, we provide order tracking. Once your order is shipped, you'll receive a tracking number via email. You can use this number to track the status of your shipment.

 

8. How do I contact customer support?

You can reach our customer support team through the "Contact" section on our website or by sending an email to myonrox@gmail.com.

 

9. Is my personal information secure?

Yes, we take data security seriously. Our website employs encryption and follows best practices to safeguard your personal information. For more details, please refer to our Privacy Policy.