Returns & Refunds

Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please contact Myon Rox before returning your item.

Withdraw from contract

Returns

Items may be returned within 14 days of delivery, provided they are:

• unworn and unused,
• in their original condition,
• returned with all original packaging,
• accompanied by proof of purchase.

To initiate a return, please contact:

contact@myonrox.com

Return instructions will be provided after your request has been received.

Return Shipping

Unless the item is defective or delivered incorrectly, customers are responsible for the cost of return shipping.

For your protection, Myon Rox recommends using a tracked and insured shipping service, as returned items remain the customer's responsibility until they have been received.

Refunds

Once the returned item has been received and inspected, you will be notified by email.

If the return is approved, the refund will be issued to the original payment method within a reasonable period of time. Processing times may vary depending on your payment provider.

Original shipping charges are refundable only where required by applicable law.

Exchanges

Myon Rox does not offer direct exchanges.

If you would like a different size or product, please return the original item in accordance with this policy and place a new order.

If you are unsure about sizing before placing your order, please don't hesitate to contact Myon Rox. We are happy to help you choose the right size.

Non-Returnable Items

The following items cannot be returned unless they are faulty or defective:

• custom-made or personalised pieces,
• made-to-order items created specifically for you,
• items showing signs of wear, damage, or alteration after delivery.

Your statutory consumer rights remain unaffected.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact contact@myonrox.com as soon as reasonably possible of delivery and include photographs of the item and its packaging where possible.

Myon Rox will work with you to resolve the issue as quickly as possible.

Contact

For any questions regarding returns or refunds, please contact:

Myon Rox

Email: contact@myonrox.com